ePresentment is a self-service platform that allows you and your customers to control how and when they receive your company’s communications. Whether it’s multi-page investor statements, bills, invoices, direct marketing material or electronic communications, your customers can easily update their communication preferences allowing them to manage the print and electronic delivery of information while also empowering your Customer Service and Call Center Representatives.
Customized for Your Business Needs
ePresentment manages the electronic delivery of multiple e-billing platforms, consolidators, outbound and inbound emails and SMS, EFT and e-payment consolidations, and the entire document and archival retrieval and delivery system. The ePresentment system is custom developed for your needs and the reports you want. Our developers work with you to ensure that the template format is yours and not an off the shelf model that won’t meet your requirements.
Your customers’ private data is transferred in accordance with the Privacy Act of Canada, and the privacy legislation in place in your province.
Break Free from your Legacy Infrastructure
Locked inside your legacy business applications are opportunities to strengthen customer relationships, maximize postal savings, and optimize paper usage by providing the most current opt-out technology available today.
At St. Joseph we provide the brand control tools that link your data to any digital avenue, dramatically improving the accuracy and efficiency of your paper and digital document production.
Secure, Optimized Communications
Dramatically improve your client’s impression of your service quality and Reducing your printing requirements immediately through opt-out communications and electronic requests for documents. ePresentment communicates with our print facilities to ensure that unnecessary mail pieces (and postage) are reduced.
You can be confident in your document security with the ePresentment system. St. Joseph’s ultra secure facilities undergo annual CSAE 3416 audits, PCI Compliance reviews, ISO 9001-2008 certifications, and annual Federal Government Security Directorate audits, as well as employee reliability security screening.
Focused on Security and Privacy in Canada
In this era of wavering consumer confidence with regards to private information, ePresentment is securely stored with two backup systems running congruently along with an off-site backup. At no time is the platform being programmed or accessed from outside of the country. Only internal programmers within our secure walls will manage your client’s information.